Return & Refund Policy
At ALINEYA, we take pride in delivering premium-quality retainer cases.
Each product is carefully checked before dispatch to ensure you receive the best.
1. Returns Eligibility
We accept returns only if the product is:
- Damaged during delivery
- Defective or incorrect
To request a return, you must inform us within 48 hours of delivery.
2. Non-Returnable Items
- Customized or personalized products (names, logos, characters, studs)
- Products used or damaged after delivery
3. Return Process
To initiate a return:
- Email us at alineyaretairers@gmail.com
- Share your order details
- Attach clear photos or videos of the issue
Our team will review and respond within a short time.
4. Refunds / Replacements
- Once your request is approved, we will offer either a replacement or refund
- Refunds (if applicable) will be processed within 5–7 working days
- Refunds will be made via the original payment method
5. Shipping for Returns
- In case of damaged or incorrect items, return shipping (if required) will be guided by us
- We are not responsible for returns sent without approval
